Terms of Service

We accept clients worldwide. The main output languages are English, Swedish, and Spanish, and our payment terms are agreed upon. Other languages can be requested depending on the staff’s language proficiency. Donatella.work (from now on named “Us,” “Service provider,” “We,” or “the site”) has been retained by the client (“you,” “the user”) to provide services throughout the web as requested in the client’s job description. 

By using the site and services, you agree to these terms and conditions and your agreement with us regarding the terms of service becomes effective immediately upon starting your use of this site and our services. 

Our regular schedule is Monday through Friday, from 10:00 a.m. to 5:00 p.m. Eastern Standard Time. All the completed projects, updates, tasks, milestones, etc., will be delivered by e-mail or other methods as agreed with the client. All files are virus-checked before transmission. There is no charge for e-mail delivery. Other delivery methods (courier, paid cloud platforms, etc.) will be charged to the client at cost. 

Service cancellation can be done at any time and is effective after the billing period in which your election is received. Alternative arrangements can be made between parties. 

Expenses

Expenses incurred on behalf of the Client are not included in any fees and will be billed to the client. Reimbursable expenses may include but are not limited to, mileage, long-distance telephone charges, payments made to vendors, and shipping and handling costs. Long-distance telephone calls will only be done when absolutely necessary and will be billed at cost, if not included in the service package the client purchases. On-site visits will be billed for meeting time, roundtrip travel time, and mileage. An advance expense deposit may be requested. Payment is due upon receipt.

Responsibilities 

The client understands that the Service Provider is not an employee and that this will be a collaborative, professional relationship of equals where mutual professional respect, courtesy, and consideration are expected. 

Due to the virtual nature of the relationship, the Client understands the importance of communication, especially via email, and agrees to respond to questions, requests, and communications from the Service Provider on time. The client understands that the Service Provider is a business with other clients to serve, and requires fair, realistic notice to attend to requests and projects. 

Miscommunication, short notice, or poor planning from the Client will not constitute an emergency for the Service Provider. The client understands that the Service Provider may require detailed clarification of projects to meet expectations and provide the best support and highest quality work, for which the service provider will keep as many communication channels open as possible. 

Office Hours & Communication 

Office hours are Mondays through Fridays, 10 am to 5 pm (EST) unless agreed otherwise with the Service Provider. Email, Phone, and Instant Messaging are the primary form of communication between the Client and Service Provider. The Service Provider is available for phone calls during office hours only. Meetings and appointments (whether in-house, on-site, or by telephone) might need to be pre-scheduled. 

Public Holidays in the United States are observed. The Service Provider’s local holidays and vacations will be pre-scheduled upon agreement with the client. 

Accuracy 

The client agrees that the accuracy of information supplied to the Service Provider is the sole responsibility of the Client and that the Service Provider is not responsible and shall not be held liable for the results of services performed based on inaccurate, incomplete, or untruthful information furnished by the Client. The Client assumes full responsibility for acceptance of work or services performed and agreed upon, as well as final proofing and accuracy. The Service Provider is not responsible for errors or omissions on the Client’s part. 

Payment Options 

All of our services are prepaid. The main platform used for payment is Payoneer and Wise. If other payment options are required, those must be discussed in advance. 

Since the main location of the Service Provider is El Salvador, Bitcoin is also an option for payments, however, this option must be discussed in advance.

Confidentiality 

A Confidentiality Clause forms part of our Service Agreement, which must be fully executed before any work commences. Donatella.work will not at any time, either directly or indirectly, use for its personal benefit or disclose, or communicate in any manner any sensitive information that is about its clients. All your information will be kept strictly confidential. This provision shall remain effective even after the termination of all agreements and projects. 

Upon termination of the working relationship, Donatella.work will return all documentation, records, or other items used or created by Donatella.work for its clients during the term of the agreement. Each party shall keep confidential and not without the disclosing party’s prior written consent to confide in any third party any information of a confidential nature received from the disclosing party that relates to the business of that party whether or not such information is marked as “Confidential Information”. “Confidential Information” means all information whether in written, oral or electronic format and whether disclosed directly or indirectly, designated intrinsically by you, which relates to the business, affairs, customers, products, developments, operations, processes, pricing, networks, trade secrets, design rights, know-how and personnel of your company or an associate company, if applicable. 

Your privacy and confidentiality are treated as core values for the Service Provider. Therefore, any information given about Donatella.work will be held with the utmost care, and it will be solely used under your expressed consent to Donatella.work. Generally, this information is requested once you are posing for information or hiring our services. 

Copyright and Trademark Information 

All content included or available on this site, including site design, text, graphics, interfaces, and the selection and arrangements thereof is Donatella.work’s intellectual property, with all rights reserved, or is the property of Donatella.work and/or third parties protected by intellectual property rights. Any use of materials on the website, including reproduction for purposes aside from those noted above, modification, distribution, or replication, any sort of data extraction or data processing, or other commercial exploitation of any kind, without prior written permission of a licensed officer of Donatella.work, is strictly prohibited. Members agree that they’re going to not use any robot, spider, or other automatic devices, or manual process to watch or copy our Sites or the content contained therein without prior written permission of an authorized officer of Donatella.work. Donatella.work trademarks may not be used in connection with any product or service that is not provided by Donatella.work, in any manner that is likely to confuse customers, or in any manner that disparages or discredits Donatella.work.

Cancellation 

You may elect to cancel your subscription at any time by sending an email to info@Donatella.work with a cancellation request. Your election is going to be deemed to have been received one (1) U.S. business day after We receive your cancellation notice through info@Donatella.work. Your election to cancel your subscription will take effect after the billing period in which your election is received. For example, if you buy a subscription on January 1 and then elect on January 15 to cancel your subscription, your subscription is going to be terminated effective as of 11:59 p.m. Eastern Time on January 15. If your subscription has a monthly fee installment structure, the portion of the monthly subscription fee attributable to the period between January 16-31 will not be refunded to you. 

All sales are final. We don’t give full or partial refunds for subscriptions that you simply have purchased no matter the idea for the refund request. 

By submitting your first payment and/or using any of Donatella.Work services, you consent to all the terms and conditions documented in this agreement.

---