Frequently Asked Questions
Where are you located?
I’m location independent, whoever, most of the time I’m in El Salvador. The perks of hiring virtual assistance are that your team location does not interfere with your goals!
Is there a time difference? How does your schedule work?
No matter where I am, I do my best to keep US business hours, from 9:00 am to 5:00 pm EST, Monday to Friday, and I observe the US Holidays so I can line up with most of my clients. During the past years, it has worked perfectly. If you’re located in a different country, we can work out a schedule to suit your needs.
If I hire your as virtual assistance services, how do I communicate with you?
I use Asana to communicate about work. Typically I set up space for us and send you an invite link. Or we can work in any other platform you prefer, like Basecamp, Click Up, Monday, or in the traditional way, via email. I still prefer Asana because progress is easier to track here as well.
I also like to keep an instant message application like Skype or WhatsApp for urgent or quick communications. I’m also available for Zoom or Google Meet calls, but those are quite rare.
How do I deliver tasks?
I like receiving tasks and instructions as early in the week as possible (usually on Monday) so I can plan my schedule for the week accordingly.
Do you track time?
Most of the work I realize is merely creative, so I prefer to deliver goals and results. If you wish me to track time, you can provide an account for the application you’d like me to use.
OMG I this is an emergency/quite urgent! I need (X task) done yesteday!
If you have important tasks, I appreciate having them highlighted early in the week. As we’re closer to Friday, all my time may be scheduled with other clients, and your tasks may not be able to be completed.
Honestly, I do my best to get things done if everything is in order. A task in Asana helps to keep everything on track and on time.
If it is an emergency and you need me to work overtime, we can verify availability. Extra hours are charged at a different rate than your monthly package.
I need help with a task that involves a lot of steps, how do I describe this in my instruction?
I’d normally advise clients to create a screen recording video using Loom to explain long tasks. As a bonus, if you stop using me for any reason, you have the explanation videos already made for your next VA.
We can also have a video call for that purpose during your billable time. Having a video recorded to Loom may save you time.
Do you have a portfolio of your work?
Absolutely! You can check out my portfolio here
Can I fire you?
If you think we’re not a good fit for each other, then, of course, I am not going to force you to work with me! I politely request that clients give me a period of notice.
Firing works both ways. If I don’t feel like it’s working out, I can also make the decision to stop us from working together.
How do I pay and how much is your rate?
I require a minimum commitment of 20 hours a month (5 hours per week) of work to keep you as a client. This is invoiced even if you don’t use my time. Just like my time, the time I assign to you does not accumulate or roll over. Payment is also generally required upfront.
I’d like to hire you, what should I do next?
The process to hire virtual assistance from Donatella.Work is quite easy!
- Set up a call with me. This is for a FREE consultation where we will review your main tasks, the time you need and any other specification you want to share.
- Process your payment.
- Start working together.
Hiring us is easy
1. Set up a free consultation
2. Our consultant will assess your needs and provide you a custom solution
3. Process your payment and start working with your virtual assistant